Visual depiction of the multi-dimensional complex problem

Introduction

It is clear that the Aarhus Region Customs Tax Centre is experiencing various problems which in turn is affecting its performance as well as its ability to satisfy the customers and other such stakeholders. Due to this reason, it is now imperative for the organisation to understand its problem and determine ways through which they can be resolved at the earliest. Through this report, a thorough evaluation of the impact of this problem on the various stakeholders has been presented. Such information can help the company to understand the interests of its stakeholders in a better manner and thereby determining ways through which they can be satisfied.

CATWOE ANALYSIS

It is a tool that helps in understanding the perspectives of the various stakeholders (Le Pira, 2017). Managing stakeholder relationships is very important for the company, mainly due to the reason that it has a significant impact on performance as well as the existence of the firm in the industry. Since the company is already struggling, it can be said that such an analysis can prove to be valuable for the organisation. The information about stakeholders that the company will gain from this analysis can be used to rectify the current situation and thereby also help in enhancing its performance and in satisfying the stakeholders.

Customers

They are essential stakeholders. Every company aims to increase its customer base and keep them satisfied. If the customers are happy, then it would result in more sales for the organisation and thereby help in improving its performance as well as position in the market (Fombrun, Leonard, & William, 2015). The industry that Aarhus Region Customs Tax Centre operates in can be termed as. This means that numerous companies are already operating in this market space. On this basis, it can be said that the cited organisation needs to ensure that it can attract many customers as well as satisfy them. In the context of the current situation, the customers are primarily dissatisfied with the company due to ineffective operational quality. Current customers of the firm are not happy, as they are not getting proper services from the company. There are errors and ineffective management of calculation of the taxes, which is negatively affecting the customers, leading to them becoming dissatisfied.

Actors

Primarily, every organisation aims at satisfying two types of stakeholders – internal and external. Numerous individuals take an interest in and are affected by the operations of a company (Andriof & Sandra, 2017). Internal actors include the likes of owners, directors, employees, management and many more. On the other hand, external stakeholders consist of customers, suppliers, competitors, government and various others. It is crucial for any enterprise to ensure that the majority of these two categories of stakeholders are satisfied if not all of them. This is the very basis of the adequate performance of a company. Concerning the current problem faced by Aarhus Region Customs Tax Centre, it can be said that it is the responsibility of the internal actors or the internal stakeholders to find an effective solution to resolve the problem. Herein the role of management is critical, along with the employees, who will have to implement or execute the plans and steps to manage the situation as well as solve the issue.

Transformation Process

In this age of hyper-competition, it is crucial for companies that they evolve their business processes, so that they can generate maximum revenues and also satisfy the customers and other stakeholders in the best manner possible (Wang, Wenbin, & John, 2015). The role of the transformation process is critical for companies such as Aarhus Region Customs Tax Centre because it has a significant impact on the ability of the company to strengthen its position in the industry. Concerning the current situation, it can be said that this problem will affect the company's transformation process. If the management is not able to find a solution for these issues, then it would adversely influence the company's performance as well as image. The customers would remain dissatisfied due to errors in tax calculations, which would distort its reputation and goodwill in the market. It will result in continued disappointment of the customers and investigation and inquiries with the authorities. All these will have a compound impact on the company and its existence in the industry.

Worldview

The current problem faced by the company is a significant issue. It can disrupt firms' entire operations, as it can hinder their performance as well as existence in the market. Due to this reason, it can be said that the problem holds great importance for company in the broader context (Elsawah & Joseph, 2015). By resolving this problem, the company could improve its performance and thereby improve its image in the market.

Owners

This aspect deals with identifying and describing the owners. i.e. the people who can solve the problem. It is imperative for the authorities to identify such individuals and interact with them on ways to resolve the issue (Madsen & Zachariah, 2015). They can be an essential element in the process of solving the problem and ensuring that such issue(s) do not arise in the future. Concerning the current issue, the individuals who can solve the problem are the employees and the management. As discussed, the problem lies in the ineffective quality of operations and communication-related errors. The employees are making mistakes in calculating individual taxes of the customers. The tax department at the Aarhus Region Customs Tax Centre will have to take responsibility for solving the problem, as the mistakes are being made on their end.

Environment

Various constraints and issues can impede the process of resolving the current problem. One of the most significant issues herein can be related to a lack of availability of technical resources (Dreyer & Florian, 2017). During the investigation, it was observed that there are issues with the sharing of information with the national government. Now if the company does not has access to technical resources for communication and information sharing, or if they are unavailable, then this can become a significant roadblock for the firm. Besides, lack of interest or initiative from the employees to resolve this problem can also be a significant environmental constraint for the company.

RECOMMENDATIONS

The current problem faced by the company can have a devastating impact on its performance and existence in the market. In this regard, it has become imperative for the management to determine effective solutions to resolve the problem as soon as possible. One of the key recommendations for the company is to organise training and development sessions to the employees. Since during the investigation, it was observed that constant errors in tax calculation are causing dissatisfaction among the customers. Training and development can help in resolving the problem, as the employees will be taught the right way to make the calculations. Furthermore, the management should also conduct regular check in this regard to ensure that similar mistakes are not being made. Another recommendation can be to improve its infrastructure to maintain proper communication with the national government and to share information with the authorities effectively.

REFERENCES

• Andriof, J., & Sandra, W. (2017). Unfolding stakeholder engagement. Unfolding stakeholder thinking, 19-42.
• Dreyer, B., & Florian, H. (2017). Upsides and downsides of the sharing economy: Collaborative consumption business models' stakeholder value impacts and their relationship to context. Technological Forecasting and Social Change , 87-104.
• Elsawah, S., & Joseph , G. (2015). A methodology for eliciting, representing, and analysing stakeholder knowledge for decision making on complex socio-ecological systems: From cognitive maps to agent-based models. Journal of environmental management, 500-516.
• Fombrun, C., Leonard , P., & William , N. (2015). Stakeholder tracking and analysis: The RepTrak® system for measuring corporate reputation. Corporate Reputation Review , 3-24.
• Le Pira, M. (2017). Integrating discrete choice models and agent-based models for ex-ante evaluation of stakeholder policy acceptability in urban freight transport. Research in transportation economics, 13-25.
• Madsen, P., & Zachariah , R. (2015). Looking good by doing good: The antecedents and consequences of stakeholder attention to corporate disaster relief. Strategic Management Journal , 776-794.
• Wang, W., Wenbin, L., & John , M. (2015). A systemic method for organisational stakeholder identification and analysis using Soft Systems Methodology (SSM). European Journal of Operational Research, 562-574.