The Importance of Effective Listening Skills in Business

Communication Skills Observed in Blossom Corners Staff

One communication skill that staffs at Blossom Corners have is that they have good listening skills. This is an individual’s ability to actively receive and attend to potential meaning in a message (Scarry et al., 2018, p.399). This means that despite most time spend on listening, most people are not good at it. Failure to be an effective listener in business can limit customer’s satisfaction and in addition, result in careless mistakes. Hearing is the beginning of listening and this means listening is a process that is active and involves cognitive processes. An example of Blossom Corners’ staff with good listening skill is Alex. Alex was good at grasping and analyzing all the ideas in every person’s statement from the whole conversation. For instance, after Elena stated theta their father-in-law calls them at 0300hrs and she was tired of that, Alex analyses the statement and explain to Elena that David’s son was the one having problems. Alex implications display active listening skills which should be commended in business.

Second communication skill that staffs at Blossom Corners have is empathy. This is the act of giving an individual undivided attention with the aim of understanding the person's emotions, feelings, and thoughts that are related to a specific topic (Scarry et al., 2018, p.545). This means that an individual with empathy has the ability to share and understand the feelings and emotions of another individual. An individual with empathy avoids being judgmental and avoid making negative comments. This means the individual understand the world of another person in his/her point of view. An example of Blossom Corners staff with empathy is Alex. After David’s failure to show up for meals in time which was as a result of doctor’s instruction on mealtime, Alex shows an understanding of David’s condition and the reason for showing up late for meals. This indicates how Alex understands David world in his view. This indicates good communication skills which should be upheld in business.

Another skill that staff at Blossom Corners shows is clarity. Clarity is a skill in communication which is very essential (Scarry et al., 2018, p 1). This means that saying the right thing and being precise in communication is critical and facilitate communication. Secondly, it is important to have in mind what to communicate. Lack of clarity may result in confusion and poor decisions. This means that being clear reduce time wastage as unclear information usually require clarification and may raise questions leading to time wastage. An example of staff at Blossom Corners with clarity is Julia. She was clear in explaining the existence of rules and schedules for meals and other activities to David who had earlier referred to her as ‘rude’ since she never asks him how he feels. Additionally, Elena praises Julia of her clarity in communication. This is a good practice and should be encouraged in all communications especially in business.

Lastly, another communication skill that staffs at Blossom Corners have is that they can give a good feedbacks. Giving as well as receiving constructive feedback is important to working through team problems (Scarry et al., 2018, p.191). This means good feedback enables a team to communicate effectively and arrive at a solution quickly. Good feedback should be specific to the context of a discussion and should be well arranged and making sense to the reader. This means that good feedback does not have irrelevant information which is of no use. Feedbacks take many channels such as emails etc. An example of Blossom Corners’ staff with the ability to give good feedback is Alex. Elena praises Alex’s ability to send emails which are always clear and organized. This is an indication that organized feedbacks are critical in business communications.

References

• Scarry, Sandra/Scarry, John., 2018. Custom Business Communications. Second Custom Edition. Cengage Publishers.Uk