Health Social Care Management

Introduction

Health and social care management is a critical task, where engagement of all the stakeholders is mandatory so that the ultimate goal of the care givers can be achieved successfully. Professional supervision is another major practice in the health and social care sector mainly in child care where the care givers try to maintain the quality standard of providing treatment and care to the children and the young people in the society (Snowdon et al., 2020). For enhancing the health and wellbeing of the children and young people in the society, it is mandatory to have effective professional supervision so that the supervisor can lead the employees and guide them with high performance so that the nursing care staff can contribute efficiently and fulfil the organisational goal and objectives. The study provides a scope to analyse the professional supervision in the health and social care management so that the care professionals can treat the children and young people in the society with high quality care and latest treatment. Through this study, it is also possible to identify the key performance indicators for measuring the performance and understanding the contribution of the care professionals in the organisation to treat the children. Additionally, in the last section of the study, it is possible to epaulet the linkage between visions of the organisational and performance management among the staff of the nursing care home, in order to analyse the team management activities, where the health care management team is able to lead the staff members towards achieving the future success.

1. Purpose of professional supervision in health and social care or children and young people’s work settings

1.1 Principles, scope and purpose of professional supervision

The major principles of professional supervision are such as maintaining governance in the workplace of the health and social care settings, enhancing key learning activities as well as safeguarding the patients with better care and management (Smith et al., 2017). The professionals supervision in the health and social care is mandatory to enhance the performance of the staff members, nurses and doctors so that they can deliver high quality care to the patients, the major scope of the professional supervision is to maximise patient care with latest treatment and quality care. The purpose of professional supervisions is to maximise the quality care for the patients, where the care givers can diagnose the patients review the records, share knowledge, safeguard the children as well as develop suitable care plan for treating the children with latest treatment and continuous support.

1.2 Theories and models of professional supervision

Carl Rogers, humanistic approach is one of the effective theories of understanding the working practice in the health and social care sector. As per the theory, it is necessary to develop person centred approach for creating values for the patients in the care settings. The health and social care professionals try to empower the patients and engage them so that they can share their health issues and preferences while developing the care plan (Smith et al., 2017). On the other hand, as per this practice, supervision is also effective where the supervisors try to review the performance of the staff weather they can develop person centred approach or not. on the other hand, as per Kadushin’s agency model, there are three components through which it is possible to ensure appropriate supervision in the health care settings which are administrative, educational, and supportive supervision, the internal administrative system must be strong as well as there are educational activities, training and development program which support supervisory practice in the workplace (Smith et al., 2017). Additionally, supportive supervision is mandatory at the workplace, where the supervisor supports the staff members and share knowledge and skill set so that they can perform better and maximise patient care.

1.3 Legislation, codes of practice and ways of working influencing professional supervision

The legislations such as Equality Act 2010, Health and Safety at Workplace Act 1974, General Data Protection Act 2018 and employment rules are there in the health And social care to ensure effective supervision and con troll. On the other hand, the code of conduct including managing transparency and accountability, improving respect and trust among the staff, continuous improvement through training and development, enhancing communication and collaboration and developing partnership working practice are the major practices in the health and social care to serve the patient with effective treatment and care and maximise their wellbeing further (Snowdon et al., 2020).

1.4 Ways of reviewing critical reviews and inquiries in professional supervision

The critical reviews are necessary to be monitored and shared among the health care staff so that they can understand their performance and improve it over the period of time. The supervisor at the workplace of health care setting, try to share the feedback through online portals and offline by one to one communication and training programs, so that the staff can acknowledge their performance and evaluate own skill. It further helps the supervisors to guide the staff for better performance in long run (Wilkins, Forrester and Grant, 2017).

1.5 Protections in professional supervision

The professional supervision practice protects the individuals working in the health care settings as well as protects the supervisee and supervisor. There is transparency and accountability in the system which further develops fair treatment, where the supervisors share their thoughts and monitor the performance efficiently (Snowdon, Leggat and Taylor, 2017). They have the power to supervise and control the team by providing suggestions for further performance improvement. The organisational authority and control is also supportive which further give the supervisors a power to protect themselves and protect the individuals while monitoring and control.

2. Principles of professional supervision for performance management

2.1 Explaining the performance management cycle

performance management is a continuous cycle which involves goals, working activities, monitoring progress and performance supervision, where the leader of health care management provide good rewards and compensations to the staff members, who perform better to treat the patients with latest equipment, treatment and medications (Cometto et al., 2018). The cycle includes planning of working efficiently, monitoring the working progress, developing further strategic planning to maximise performance with cooperation and collaboration and rewarding the health care staff members in the care setting. It is essential to manage performance of the nursing professionals, doctors and social workers to develop partnership working, utilise latest equipment and continuous supervision so that the staff members can perform under effective supervision and control and contribute positively in managing patient care (Baker, Grant and Gopalan, 2018).

2.2 Analysing how professional supervision supports performance management

The aim of the professional supervisor is to deliver quality care and treatment to the end users so that the patients can overcome their health issues and lead a normal life. Continuous supervisions are helpful where the staff get continuous support and guidance to work in the health and social care settings. Supervision also provides a scope to create learning and developmental environment, where the staff members, nurses and social workers can improve their clinical skill and knowledge to treat the patients (Baker, Grant and Gopalan, 2018). The professional supervision is effective to celebrate achievement and provide monetary and non-monetary incentives to the employees, which further motivate the staff members in the nursing care and management to work efficiently and create values for the staff members (Fraser et al., 2018). These are the major activities under professional supervision which encourage the creativity of the health care management team for delivering quality care and good treatment to the individuals in the society. Supportive workplace, continuous monitoring and training and devolvement programs are there under professional supervision and these activities are beneficial to improve performance of the staff and lead them successfully.

2.3 Key Performance Indicators (KPI’s) to measure performance and practice

Patient follow up rate is one of the major indicator for measuring the performance of the health and social care management team, where they try to give the best care and treatment to the patients, for this indicators, the management team review the treatments including simple medical check-ups, physical examinations, a new prescription, blood tests, or consultations. The follow-up can be conducted by a physician, nurse, or administrator, where all the care professionals are engaged with the activities. Hence, the patient follow up rate is one of the indicators of measuring team success (Cometto et al., 2018). On the other hand, the patient recovery rate and the patient satisfaction rate are also mandatory indicators for measuring the performance of the staff. The health care constitution try to gather patient feedback for acknowledging whether they are satisfied with the care services and treatment by the health care professionals or not. Additionally, patient recovery rate is also considered as key performance indicator, where it is possible for the health care management to analyse their efficacy to treat the patients successfully. The numbers of patient bed and success rate of the organisation in treating the patients with care and latest treatment (Fraser et al., 2018). The utilisation rate of organisational resources and health care equipment is also another performance indicator through which the health care management can monitor the progress of the nursing staff and doctors in performing better and treating the patients successfully.

3. Undertake the preparation for professional supervision with supervisees

3.1 Explaining factors resulting power imbalance in professional supervision

For professional supervision, there is a power on the supervisor and it is mandatory for them to hold the position for successful supervisions of the staff performance. There are several factors that create power imbalance which are mainly personal interest, unequal distribution of the power at the workplace, favours with some people in the workplace, cultural diversity at the workplace, unequal distribution of the authority, unequal changes and presence of dishonest people. For professional supervision, there are also various factors that creates power imbalance in the workplace of nursing care (Dan, 2017). The health and social care management a critical activity and it is mandatory for the health care management team to hire good and efficient supervisor who can supervise the whole process without any power imbalance. They have the power to evaluate the performance and propose further improvement in the workplace. The major factors creating the issue of power imbalance in the health and social care institution are lack of efficacy of the supervisor, poor infrastructure at the workplace, favours to some nursing staff and doctors in the health care team, and unequal distribution of power. The supervisors in this regard face difficulties to manage the quality of care for treating the children and young people in the care home.

3.2 Addressing power imbalance in own supervision practice

It is necessary to identify the power imbalance in order to overcome the issues at the health care settings, so that the staff members can help the children and young aged patients with quality health care services, medications, treatment and continuous care. It is the responsibility of the care givers to maintain the quality standard of care and deliver suitable treatment to the patients. In this regard, for delivering quality health care services, it is necessary for the supervisor to supervise the performance of the staff and leads them efficiently towards achieving the success of the organisation (Dan, 2017). In this regard, the major practices to address the issue of power imbalance are such as encouraging the staff members to engage with the supervision process, engaging the health and social care managers and organisational leader with the supervision practices, reallocating the resources of the nursing care home. Apart from that, it is also necessary to monitor the performance of the employees closely so that each patient can be treated with high quality care. Additionally, it is necessary to share knowledge with others and arrange group discussion by empowering the health and social care staff so that it is possible to identify the issue of power imbalance. These are effective for the health and social care management team to identify the issues and mitigate the problem of power imbalance. For this, the health care leader and management team must focus on equal distribution of power and develop strong organisational culture, so that the members can follow the structure and work under proper supervision and control (Lazzerini et al., 2017). The supervisor must develop the culture of equality and diversity, equal power distribution, fair treatment and utilisation of the organisational resource for better supervision and monitoring the performance of the health care staff in providing the best treatment to the children.

3.4 Evaluating how the vision and strategy of the team influences teams practice

The vision statement of the health and social care institution is mandatory for the leader to lead the staff members towards achieving the future success. The vision of the health and social care organisation in this context is to maximise the health and wellbeing of the children or young people in the society by providing high quality care and treatment to the children (Lazzerini et al., 2017). The health and social care organisation clearly share the vision with all the stakeholders including the government, patients, social communities, staff members, nurse, doctors and investors, so that it is clear for them to understand the organisational purpose in operating in the society. The health and social care organisation mainly focuses on maximising the wellbeing of the social communities by providing them best quality care and latest treatment so that they can overcome their health issues and improve their standard of living in long run. On the other hand, there are clear roles and responsibilities of the team in the health and social care institution which also enhances the performance of the staff. The roles of the health care team are,

To coordinate with the patients To conduct patient diagnosis To create good care plan To develop patient centred care plan Observe the patients progress and health record time to time Operate and monitor medical treatment and care To provide continuous support To check the medicines and provide advice To consult and collaborate with other health care professionals for successful patient management

These are the major roles and responsibilities of the caregivers where they can clearly acknowledge their roles in the workplace and work accordingly to serve the best quality care and treatment to the patients. Hence, it can be stated that, strategic planning of the team as well as organisational visions can guide the staff members in the health and social care setting to work efficiently and perform better for treating the children with care and continuous support. Child care and treatment is a critical carte where the children must need time to time supervision, care and continuous support for overcoming their health issues (Akesson and Canavera, 2018). The nurses and doctors and other health care staff are necessary to be concerned to protect the child and help them with better treatment and medicines so that they can improve their living condition. Hence, clear vision and objectives of the team are effective for the health care professionals to perform efficiently, utilize the organisational equipment and infrastructure and deliver quality care and treatment to the children in the society.

4. Developing a plan with team members to meet agreed objectives for a health and social care or children and young people's setting

4.1. Identifying team objectives

The objectives of the health care team are such as,

To Maximise patient care in the health and social care settings To Utilise organisational resources, IT infrastructure and health care equipment To create good care plan for the patients To empower the patients for developing patient centred care To maximise the team performance by delivering quality care and treatment after effective patient diagnosis

These are the major objectives of the health and social care team, where each staff members, nurses, doctors and social workers try to participate efficiently and share their knowledge and skill set to treat the children efficiently. The team members try to utilise the organisational resources to treat the children with high quality treatment and advise them to stay healthy and fit in future (Abdel‐Razik et al., 2020). The team objectives are hereby effective which guide and support the team members to work efficiently and achieve the future aim by treating the children and young people in the society.

4.2. Analysing how the skills, interests, knowledge and expertise within the team can meet agreed objectives

The presence of knowledgeable workers and clinical staff at the health and social care settings are mandatory where they are able to work efficiently and diagnose the children for better treatment. Patient diagnosis is the first step where the health care professionals try to utilise their knowledge and clinical skill to identify the disease and health issues as well as they try to share the reports with others and create good care plan for the children. In this regard, they create collaborative working practice, where they are working as a partnership basis to guide the children and advise them for better health. The care givers also try to develop further planning to meet the objectives, in this regard, for patient diagnosis, they try to utilise the health care equipment and identify the health issues of the children (Field and Brown, 2019). After that, they try to work cooperatively with proper collaboration with the nurses, doctors and general physician together opinion. In this stage, it is possible to develop good care plan for the children and treat them with medication and other necessary treatment. The team embers divide the working hours and monitor the patient’s progress time to time on a daily basis. The health and social care team also focuses on maintaining equality and diversity at the workplace and share the workplace with cooperation and communication to perform as a team and treat the patients with high quality care and treatment. Hence, it is essential to develop clear visions and team objectives, so that the staff members including nurses, doctors, general physicians and nutritionist can work together and maximise patient care.

Conclusion

It is possible for the health care staff to improve their performance through training and development practice so that they can maximise their role of enhancing patient care. The supervision practices, legislative structure and individual team objective are effective to guide the staff members in the care home and lead them successfully for maximising wellbeing of the children and young people in the society by delivering quality care and efficient treatment.

Reference List

Abdel‐Razik, M.S., El‐Aguizy, F., Wahby, G., Elsayad, A.S. and Elhabashi, E.M., 2020. Effective supervision model for improved primary healthcare services: case of Egypt. The International Journal of Health Planning and Management.

Akesson, B. and Canavera, M., 2018. Expert understandings of supervision as a means to strengthen the social service workforce: Results from a global Delphi study. European Journal of Social Work, 21(3), pp.333-347.

Baker, J.M., Grant, R.W. and Gopalan, A., 2018. A systematic review of care management interventions targeting multimorbidity and high care utilization. BMC health services research, 18(1), p.65.

Cometto, G., Ford, N., Pfaffman-Zambruni, J., Akl, E.A., Lehmann, U., McPake, B., Ballard, M., Kok, M., Najafizada, M., Olaniran, A. and Ajuebor, O., 2018. Health policy and system support to optimise community health worker programmes: an abridged WHO guideline. The Lancet Global Health, 6(12), pp.e1397-e1404.

Dan, V., 2017. An exhaustive view on supervision in social work: History, evolution, current trends. Revista de Asistenţă Socială, (2), pp.147-159.

Lazzerini, M., Shukurova, V., Davletbaeva, M., Monolbaev, K., Kulichenko, T., Akoev, Y., Bakradze, M., Margieva, T., Mityushino, I., Namazova-Baranova, L. and Boronbayeva, E., 2017. Improving the quality of hospital care for children by supportive supervision: a cluster randomized trial, Kyrgyzstan. Bulletin of the world Health Organization, 95(6), p.397.

Smith, M.G., Shea, C.M., Brown, P., Wines, K., Farley, J.F. and Ferreri, S.P., 2017. Pharmacy characteristics associated with the provision of medication management services within an integrated care management program. Journal of the American Pharmacists Association, 57(2), pp.217-221.

Snowdon, D.A., Leggat, S.G. and Taylor, N.F., 2017. Does clinical supervision of healthcare professionals improve effectiveness of care and patient experience? A systematic review. BMC health services research, 17(1), p.786.

Snowdon, D.A., Leggat, S.G., Harding, K.E., Boyd, J., Scroggie, G. and Taylor, N.F., 2020. The association between effectiveness of clinical supervision of allied health professionals and improvement in patient function in an inpatient rehabilitation setting. Disability and rehabilitation, 42(8), pp.1173-1182.

Wilkins, D., Forrester, D. and Grant, L., 2017. What happens in child and family social work supervision?. Child & Family Social Work, 22(2), pp.942-951.