Travel and tourism industry is one of the fast growing industries in current global business framework. This industry is going to offer the huge employment opportunities to community people by 2025, which will not only assist that government to reduce the unemployment in the community but also assist the community people to get proper skill develop training based on the needs of travel and tourism sector. This assignment is going to highlight career opportunities in eth travel and tourism industry, with special reference to the selected UK based travel and tourism company, Tourradar. This assignment will also represent the critical discussion on the skill, qualification and experience that are required for accessing eth progression opportunities in the tourism and travel industry. After that, this study will analyse eth overall impact of the market trend on the opportunities and career progression in the travel and tourism industry.
Travel and tourism is one of fastest growing industry in UK, which has highest contribution in job creation and skill development. Based on the report of World Travel and Tourism Council (WTTC), there are 46 million job opportunities with the development of truism and travel agencies in the global community. As stated by Madera et al. (2017), travel and tourism business not only provides the career opportunities to the young population in the community, but also it offers the skill, development training to youth in order to improve their professional ability in terms of coping with the international standard. From the database of WTTC, it is seen that between the 2009 and 2014, the overall employment has been increased from the 2.66 million to 2.98 million. One of the most important activities in travel and tourism industry is food and beverage serving activities which lead to an increase of nearly 170,000 jobs on the global community. In UK more than 50% of the travel and tourism industry is associated with banquet, food service activities.
By analysing WWTTC database it can be stated that, in UK, travel and tourism has been proved to be second largest job creation industry which improves the economic standard of the overall community. It has been estimated that more than 19 % of eth job has been increased since 2008 in UK based travel and tourism industry. The selected organisational, Tourradar, provides ranges of job opportunities to the candidate’s such s
Travel agents,
Hotel manager
SPA manger
Tour guide
Event and conference manager
Executive chief
Sommelier
PR manger
All these job roles are associated with high level of knowledge and proficiency, which the candidate needs to gain through the long-term training process (Shukla and Bagali, 2016). UK government focuses on conducting the skill development training and self assessment program in the community which will assist eth young as well as middle age population to get relevant jobs in the travel and tourism sector. Moreover, UK government contributes large amount of financial fund into the travel and tourism courses which will assist majority of the students to get relevant jobs in this sector.
According to the WTTC database in UK based travel and tourism sector, it is seen that, tourism and travel industry creates diversifies as well as innovative job opportunities in different sectors such as travel agencies, transportation service, food and beverage service, accommodation service, tour operator companies and tour guidance (Mooney et al. 2016). On the other hand majority of eth ageing population in UK, prefer yearly travelling which also motivates the government to invest in this sector, to improve the job creation process. In UK the tourism and travel industry get the second position in job creation and skill development in the community. Although there are some challenges associated with this industry, such as lack of training, low grade educational and poor administration, then also UK government has taken impressive initiatives terms of contributing the best effort in travel and tourism sector in order to create more and more job in eth community in near future.
Travel and tourism business which is the worldwide industry that offers several ranges of job roles with different responsibilities (Boley et al. 2017). Therefore, it is important for the candidates to get aware about eth similarities and different among the job roles in different areas.
UK based travel and tourism companies such as Tourardar, offer several job roles such as tour operator, food and beverage staffs, tour manger, guide and administrator which need proper efficiency and professional ability to be done in proper way. The skill, qualification and experience that are required in terms of performing job roles in travel and tourism industry are as follows:
Communication: it is one of eth most unimportant skill in any sector of the travel and tourism industry. As this industry operates it functions based on conducting regular interaction with the customers, the staffs assisted with the different job areas, needs to be highly efficiently in terms of developing good as well as open communication with the client. Staff operating in any designation of company Tour radar, needs to have strong communication skill which can assist the marketers to easily convinced the client to visits different places
Teamwork: As compared to communication, team work in little bit difficult in case of travelling and tourism industry, as the staff deal with the frequent changes in client decision and opinions. On the contrary Prebežac et al. (2016) argued that, although staffs in eth travel and tourism industry deal with the frequently changing ideas and thoughts of eth travel operator, the team work needs to be highly organised which assist eth organisation to maintain perfect coordination among the each job roles. Touradar, focuses on team working in each designation and job area of this company, which assist eth staffs to get involved into effectives discussion in term of making the innovative as well as relevant market strategies.
As stated by Fok and Yeung (2016), as compared to communication and teamwork, another important task that is associated with the travel and tourism business is flexibility which is paramount to deal with the ever changing market trend as well as the customer demand. UK based travel and tourism companies such as Tourrardar, focuses on conducting the high level of professional development training which improve the adaptability and flexibility of each staffs, through which trey can adjust themselves with any kind of organisational changes.
Commitments: As stead by Prebežac et al. (2016) commitments towards the job role and responsibilities is important skill that that travel and tourism staff should have. As compared to aforementioned skill, this skill is more important for maintaining eth quality of service and product. Staffs in eth travel and tourism sector need to be highly competent and committed to their activities and role, which assure the quality of service.
Following qualification is important for the candidate who is going to get the job in travel and tourism industry. Degree in hospitality management/ travel industry/ on any subjects Strong spoken ability Good communication ability Good knowledge on the travel, tourism industry
Experience: In case of travel and tourism industry, job experience is one of eth important factor that the candidate needs to maintain. However for eth managerial position, long terms work experience is needed. On the other hand, in case of lower staff and executive rank, minimum 1 year job experience can also be considered. In case of some other designation such as finance, audit food and beverage service and coordinator, fresher are also welcomed. In case of fresher they are provide with long term straining process in terms of developing their knowledge.
Personal skills and experience are important in the travel and tourism industry, which assist eth staff to deal with the ever changing market trend and customers demand.
Interpersonal skill is important personal skill that the staffs associated with the travel and tourism industry needs to maintaining in order to make proper as well as relevant decision. As stated by Karatepe and Vatankhah (2015), interpersonal skill is one of the most important skills in travel and tourism personal, which assist them to maintain strong coordination with the other persons. Tourrardar, the UK based travel and Tourism Company focuses on developing the interpersonal skill of eth staffs in order to develop their coordination with other staffs.
On the contrary Figueroa-Domecq et al. (2015) argued that, although interpersonal skill is important for eth travel and tourism to grab the regression opportunities in the travel and tourism industry, good intrapersonal skill is more important in order to develop the decision making ability and problem solving skill of the staffs. Tourradar also emphasize on developing the different intrapersonal skill of the staffs by conducing the skill develop program and personal development program.
In this aspect Law et al. (2015) stated that, staffs of the travel and tourism company need to have proper sense of humor and outgoing personality which will assist them to convince the customers in orders chose the best company for travelling. Good organizational skill and computer is also important for the staffs which assist the travel companies to operate customers from any corner of the world. Through conducting the online communicational through using network, travel and tourism professional can contact with any customer from any part of the world.
On the contrary Zopiatis et al. (2016) argued that, although interpersonal skills such as communication, sense of humour, interactive ability is important for travel and tourism staffs in term of maintaining eth strong coordination with the people, they need to focus on develop their ethical sense and moral values. Through improving these ethical as well as moral values the travel and tourism professional can provide the best and quality service to the clients in order to offer them the positive experience.
Market trend has huge impact on the career opportunities in travel and tourism business (Robinson et al. 2016). Although, travel and tourism industry is the main and second largest industry in UK, which is associated with huge job opportunities, current market trend transform eth customer perception and community perspectives which affect overall, career opportunities in this sector, for example, in UK, economic slowdown and reduction of purchasing power id customers leads minimise eth investment of fund into the travel and tourism industry. Due to increasing market price of the domestic goods pose severe economic pressure on eth common household in UK,, which make them unable to invest their money into the travelling and touring process. Moreover, due to huge opportunities of employment in technical field, majority of eth students chose engineering and ITI training as their educational stream rather than choosing the travelling and hospitality management. Therefore, current marker is going to pose severe crisis on the travel and tourism industry in term of getting proper staffs and economic support from the government.
From the discussion, it can be concluded that, travel and tourism business is one of the fastest growing industry in global business framework. Staffs that are associated with this industry need to have proper skill and experience through which they can for string relation with the community. Current market trend affect the career opportunities in travel and tourism industry. Changing community perspectives and the customer’s perception affect the overall operation of eth travel and tourism business. Therefore, it is important for government to make proper investment into this sector in terms of developing eth career opportunities in this sector. Dig deeper into Tourism’s economic impact on Saudi Arabia with our selection of articles.
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